Delivery terms

LITHUANIA	FOREIGN COUNTRIES
Lithuanian Post (registered parcel) – 5.00 Eur; LP Express parcel machine – 3.00 Eur; OMNIVA parcel machine – 3.50 Eur; Smartposti parcel machine – 2.70 Eur; Delivery to the specified address – 5.00 Eur; Delivery for purchases of 35 Eur and more – free. Delivery to the Curonian Spit according to separate prices. Individually negotiated.	Delivery in foreign countries according to the rates applied by individual delivery services.Delivery in foreign countries for purchases of 99 EUR and more is free.

Requirements
- When purchasing goods, it is necessary to provide all mandatory contact information about yourself: phone number, email address, residential address and postal code or the address of the selected parcel machine.
Terms
- The order is fulfilled within 1-2 days from the date of receipt of payment, in Lithuania.
- Additional order fulfillment terms are indicated in certain product categories, which are recommended to be followed.
- The order is delivered according to the terms applied by delivery services. terms.
Customer requests
- If you have any questions or personal requests, please contact us by email at hello@crickies.lt.
- Personal data will be used only for the purpose of accepting, manufacturing and shipping the order. By placing an order, the customer agrees to the use of personal data.
Quality of goods and return conditions
- Item 15 of the RETAIL TRADE RULES (approved by Resolution No. 697 of the Government of the Republic of Lithuania of June 11, 2001, with subsequent amendments) provides that Plants, animals and food products of appropriate quality are not exchanged or returned.
- A product is considered to be of poor quality if:

the expiration date of the product has expired;
due to improper storage conditions before the product is transferred to the buyer, the consistency or other essential characteristics of the product have changed;
the product is mechanically damaged not due to actions belonging to the buyer.

Upon receiving the shipment, the buyer must immediately check whether the packaging is not damaged externally or in any other way, and whether all ordered goods have been received.
If the received shipment is damaged or certain goods are missing, the Buyer has the right not to accept the shipment. If the shipment is collected from a parcel machine, the Buyer must inform the Seller about its defects and shortcomings no later than 24 hours from the time of collection. The Buyer can contact the seller by phone at +370 (671) 77497 or by e-mail at hello@crickies.lt. If the buyer contacts the seller after the specified deadline, comments on the quality of the delivery of the goods will not be accepted.
The seller undertakes to replace goods of inadequate quality with goods of adequate quality or to refund the money paid to the buyer for goods of inadequate quality.
The buyer may return goods of inadequate quality to the seller. The shipping fee for returning the goods is paid by the buyer. This fee is not refundable.
The Seller resends the order at its own expense. If the Buyer wishes to receive a refund for returned goods of inadequate quality, a refund request must be submitted along with the returned goods.
In the refund request, the Buyer must indicate: name, surname, order number, name and quantity of the unsuitable goods, and reason for the return.
The money is returned to the Buyer back to the bank account from which the goods were paid.